Shipping and Returns

SHIPPING

All orders are shipped from our warehouse using either DHL GoGreen or FedEx. Please allow a processing time of 1-2 working days until your order is shipped. Once shipped, you will receive a shipping confirmation email, including a tracking link. 

RETURNS

You have the right to return your order within 14 days from the day on which the goods were delivered to you. Returned packages are the responsibility of the customer until they reach us. We do not cover any costs associates with returns, such as return shipping fees, customs and duties. 

To return an item, simply follow these steps:

  1. Email chillgasmservice@hotmail.com: Send us an email titled "RETURN", with either your order number or your billing address detail.
  2. Wait for approval: This may take a few working days. Once your return request was processed and approved, you will receive an email with return instructions.
  3. Buy a shipping label: In the confirmation email, you will be instructed to buy a shipping label. Note that the responsibility for the return is yours until it reaches us, so we recommend that the return shipment is insured and traceable. To ensure it arrives safely and in time, please add any necessary customs documents.
  4. Prepare your return: Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.
  5. Return and track: Return your order and track it to make sure it arrives at our warehouse. Please note that once it arrives, it may still take a few working days until the delivery of the package is confirmed and reported to us. 
  6. Wait for refund: Once we've received the returned items, we will examine them and start your refund process. This may take up to 5 working days due to quality control checks. If you followed the return instructions correctly, the product price will be refunded to your original payment method.

EXCHANGES 

We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order.  

Please note that if your order has not been picked up at the post office and was sent back to us, we will treat it as a regular return.

ISSUES & CLAIMS

If you have any issues with your order, please send us an email to chillgasmservice@hotmail.com, including a detailed description of the issue or claim, as well as any relevant photos.  

 

ENVIRONMENT

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.